Refund Policy
Last Updated: 15/march/2025
At Grepto, customer satisfaction is our priority. If you experience any issues with your order, please review our refund policy below.
Refunds may be issued under the following conditions:
Order Not Delivered: If your order was not delivered due to an issue on our end.
Incorrect or Missing Items: If the delivered order has missing or incorrect items, and the issue is reported within 24 hours.
Quality Issues: If the food received is spoiled or unsafe for consumption, with valid proof provided.
Change of mind after placing the order.
Incorrect address or contact details provided by the user.
Late delivery due to unforeseen circumstances (traffic, weather, restaurant delays).
Partial consumption of food before raising a complaint.
To request a refund:
Contact our customer support at [Support Email/Contact Number].
Provide order details and valid proof (photos, receipts, etc.).
Our team will review your request and respond within 24-48 hours.
Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used.
In case of delays, please check with your bank or payment provider.
Instead of a refund, customers may opt for a replacement order, subject to restaurant availability.
Grepto reserves the right to update this refund policy at any time. Changes will be notified to users.
For further assistance, contact us - grepto2@gmail.com
